Product Manager, Consumer Banking – Vienna, Austria

Are you motivated to provide a world-class customer ecosystem, connecting the world, and bringing boundless possibilities within reach? Do you have the skills to design product solutions for our customers that help Western Union become a significant player in the rapidly expanding global digital banking market? Join Western Union as a Product Manager for Consumer Banking based in Vienna. Motivated by our values: purpose driven, globally minded, and trustworthy & respectful Western Union is a global leader in international money transfer across more than 200 countries and territories, approximately 600,000 retail locations, and one of the most downloaded money transfer apps. We aim to serve all customers with the fast, reliable financial services they need to connect with others around the world and provide unique services for those without access to traditional financial institutions. We recently launched a Digital Wallet in several markets as part of a global initiative to enhance our customers’ experiences and build closer relationships. We are investing heavily to develop innovative, trusted financial products and services, building our value proposition, and driving business growth. We’re hiring at all levels in the organization and looking for entrepreneurs at heart, who have experience building banking businesses, and want to do so in an environment focused on global migrant, mass-market, and under-served customers. If this aligns with your skills and passion, Western Union Digital Banking will be an unrivaled professional career opportunity. Relentless pursuit of better As a Product Manager, you will define and implement product strategy for Digital Banking to deliver strategic, customer and business outcomes. You will transpose the product strategy into tangible products and services that meet customers’ needs and support the overall Consumer Banking strategy. You will be accountable for the end-o-end customer experience and will work across multiple functions (including marketing, GTM, operations, compliance, legal, risk, fraud and finance) to ensure that the product meets customers’ needs; meets regulatory and policy requirements in each country’s market, and risks are monitored, managed, and documented. For this important role you have 5-7 years in the financial industry, preferably in Digital Consumer Banking with experience in global payments and e-commerce. You have a good understanding of the business processes and knowledge of Digital Banking, operations, risk requirements and distribution channels. You are obsessed with customer experience and are passionate about excellence and continuous improvement. You demonstrate experience with mobile and web tools, in addition to working under lean and agile principles. You are an expert on digital banking propositions, market trends, the competition landscape. Join us, and let’s connect the world Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now. We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package. We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are under legal obligation to indicate the minimum salary, which is EUR 61,542.41 gross per year for this position. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.